dūro Privacy Policy

Effective date: February 19, 2026

This Privacy Policy explains how dūro ("we", "our", "us") collects, uses, and protects information when merchants install and use our Shopify app.

1. Information We Collect

• Store-level Shopify data needed for app functionality (for example: shop domain, product catalog data, content/blog data, and related configuration).
• App-generated content and app configuration (such as topics, schedules, setup answers, and posting settings).
• Operational logs (for example: activity/system logs, error reports, and performance events).
• Support information you provide (for example: bug report details and contact email).

2. How We Use Information

• Provide and operate core app features (topic generation, previewing, scheduling, and publishing blog posts).
• Personalize generated content based on your store data and setup preferences.
• Maintain service reliability, security, and fraud/abuse prevention.
• Respond to support requests and bug reports.

3. Legal Basis and Shopify Context

For merchants in applicable jurisdictions, we process data as needed to perform our contract with you (providing the app), for legitimate interests in running and improving the service, and to comply with legal obligations.

4. Data Sharing

We do not sell merchant data. We share data only with service providers required to run the app (for example: hosting, email delivery, AI model providers) and only as needed for app operation.

5. Data Retention

We retain data for as long as needed to provide the app and meet legal/operational requirements. Some logs and records are retained according to configured retention periods.

6. Security

We apply reasonable technical and organizational safeguards, including access controls and secure transport (HTTPS). No system is perfectly secure, but we continuously work to improve protection.

7. Your Choices and Rights

• You can update or delete app configuration within the app.
• You can uninstall the app from Shopify at any time.
• You may request help with access, correction, or deletion by contacting us.

8. International Processing

Data may be processed in countries where our service providers operate. We take appropriate steps to protect data in cross-border processing.

9. Children's Data

The app is intended for business use by merchants and is not directed to children.

10. Changes to This Policy

We may update this policy from time to time. Material updates will be posted on this page with a revised effective date.

11. Contact

Questions about this Privacy Policy can be sent to: pollexlabs@gmail.com